Chain React Labs LLC – Refund Policy Last updated: [8/5/2026]
Refund & Replacement Policy
Due to the nature of our research materials, all sales are final. Refunds or replacements may be considered only in the following limited cases:
- Damaged or defective items
- Incorrect products received
- Verified shipping or packaging errors
- Packages confirmed lost in transit by the carrier (see below)
How to Request a Refund or Replacement
- Contact us within 48 hours of delivery (or, for non-delivery claims, within 48 hours of the carrier’s estimated delivery date).
- Email support@chainreactlabs.com with:
- Your order number
- A clear description of the issue
- Photos of the product and packaging (required for damage claims)
- Do not return any items until you receive written authorization and return instructions from us.
Lost-in-Transit Claims
If tracking shows a package as lost, stuck, or undelivered past the carrier’s estimated delivery window, contact us within 48 hours of that window closing. We will file a claim with the carrier and, upon confirmation of loss, issue a replacement or refund. This does not apply to packages confirmed delivered by the carrier, or to packages delayed, seized, or destroyed by customs or regulatory authorities (see Non-Refundable Situations).
Refund Process
- Approved refunds will be issued to the original payment method.
- Processing time is typically 5–10 business days after we approve the request (and receive the returned item, if required).
- Shipping costs are non-refundable unless the error was on our end.
- For approved damaged, defective, or incorrect-item claims, we will provide a prepaid return label or reimburse reasonable return shipping costs.
Before You File a Dispute
If you’re unsatisfied with an order, please contact us at support@chainreactlabs.com before initiating a chargeback or payment dispute with your bank or card issuer — most issues can be resolved faster this way. Chain React Labs LLC reserves the right to contest chargebacks using order, shipping, and delivery records, per our Terms & Conditions.
Non-Refundable Situations
We cannot provide refunds or replacements for:
- Products that have been opened or used
- Products damaged due to improper storage or handling after delivery
- Orders delayed, seized, or destroyed by customs or regulatory authorities
- Packages confirmed delivered by the carrier
- Change of mind or ordering the wrong product
Research Use Only Notice
All products sold by Chain React Labs LLC are intended strictly for laboratory and research purposes. They are not for human or animal consumption.
Need help?
Contact us at support@chainreactlabs.com for questions related to refunds and returns.
